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We, Ceylonging are committed to safeguarding your personal information. We respect the privacy of our users, and we are committed to protecting it through our compliance with this privacy policy (“Privacy Policy”), which describes the types of information we may collect from you or that you may provide when you use the ceylonging.com website (“Website”), or our services (collectively, “Services”) and our practices for collecting, using, maintaining, protecting and disclosing that information. This Privacy Policy applies to the data collected by us, or those working on our behalf, through the information you enter or from the imported data from authorized and approved sources. It does not apply to data collected through offline means, or from other sites, products, or services not approved by us. In this Privacy Policy, the terms “we”, “our” and “us” refers to Ceylonging and affiliates and the terms “you”, “User”, and “your” refer to a visitor of the Site or a user of our Services.
Why we Collect Personal Information
We collect Personal Information for specific and limited purposes, including providing our Services to you, where you consent to the collection, in order to meet our contractual commitments to you and to comply with our legal obligations. In order for you to become a Registered Customer and to enjoy our various products and services, it is necessary for you to provide us with certain essential Personal Data as indicated at the time of collection. We may also ask for other information which helps us to offer you tailored products and services that we think may be of interest to you.
When collecting Personal Information from you, we will identify the purpose for collecting your Personal Information at the time we request it and will not use or disclose your Personal Information other than for the purpose for which it was collected, without your prior consent or as otherwise permitted by applicable data protection and privacy laws. We endeavor to collect the minimum amount of Personal Information required to fulfil the purpose for which it was collected.
How we collect Personal Information
We do not automatically recognize specific information about individual users on our websites. In addition, our servers do not automatically record information regarding a user’s e- mail address unless the user supplies it.
We collect user information during the process of registration for certain parts of our site through their participation in certain activities, including contests, forums, and polls; and through the use of cookies. When you request pages from our server, it automatically collects some information about your preferences, including your internet protocol (“IP”) address. We use this to help diagnose problems with our server, and to administer our websites.
What Personal Information we collect
The types of Personal Data we may collect include your name, address, email, telephone number, date of birth, gender, age, shopping preferences and hobbies. If you choose to withhold any Personal Information requested by us or withdraw your consent, it may not be possible for us to provide the Services to you or respond to your query.
Use of Personal Information
Your Personal Information may be collected and used by us to provide Services to you, via our Site, or otherwise. Specifically, we may use your Personal Information as follows to:
- manage our relationship with you and share information about us including updates on products, promotions and special privileges and our Services with you;
- process your payment transactions
- conduct research and evaluate research and development on our Site and Services, including analyzing testing data to improve our Services;
- communicate with you regarding inquiries for information or employment opportunities; or
- detect, prevent or investigate security breaches or fraud, to protect our business and to maintain appropriate records for internal administrative purposes, including analyzing and monitoring usage of our Site.
- Improve our service
Wherever you have given us your consent to use your Personal Information, you may withdraw your consent at any time by contacting us at [email protected]. You may no longer be able to access parts of our Site or obtain our Services if you withdraw your consent.
Our Disclosure on Personal Information
We may disclose your Personal Information without your express consent, for loss or fraud prevention purposes or for our other legitimate interests. We may further disclose Personal Information if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so. We will use reasonable efforts to ensure that any third party to whom Personal Information is disclosed provides a comparable level of protection for your Personal Information, as provided in this Privacy Policy.
We also share some of your Personal Information with third parties in order to offer the Services to you, including:
- we may disclose your Personal Information to third party service providers for fraud prevention, payment processing or law enforcement; and
- we may send information to third party service providers that help us to operate our Site or offer our Services including hosting, data analysis, event logging, information technology, customer service, digital and other marketing, user analytics and email delivery and messaging.
Storage and Retain of personal information
Personal information we collect is stored and processed by us and our third party service providers primarily in Sri Lanka, regardless of where you are located.
We routinely destroy Personal Information that is no longer required for the purposes for which it was collected, in accordance with applicable laws. We will delete your Personal Information when it is no longer required to retain the Personal Information as set out in this Policy.
Communication or Utilization data
Your communication data including emails and telecommunication data are technically generated and also could conceivably relate to Personal Data. To the extent that there is a compelling necessity, the collection, processing and use of your communications or utilization data will occur and will be performed in accordance with the applicable data privacy protection legal framework.
Protecting Personal Data
We maintain appropriate technical and organizational measures to protect the Personal Data you provide to us against accidental or unlawful destruction, loss, alteration, authorized disclosure of, or access to your Personal Data.
We use reasonable and appropriate physical, administrative and technical measures designed to help you secure your Personal Information against accidental or unlawful loss, access or disclosure. Only staff and service providers who have a legitimate business purpose for accessing the Personal Information collected by us are authorized to do so. Unauthorized use of Personal Information by anyone affiliated with us is prohibited and constitutes grounds for disciplinary action. Even though we take steps to protect your Personal Information, security breaches cannot be eliminated and we cannot guarantee that your Personal Information will not be disclosed or used contrary to this Policy.
Links to third party sites
Our Site may lead you to third party websites, including websites advertising other products or services. We do not control these third party websites or any of the content contained on those websites. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement for the website(s) you visit.
Cookies & Tracking Technologies
Ceylonging use cookies and similar technologies to help us better understand how people use our website and services. Cookies are files that store information on your computer hard drive or browser that mean that we can recognize that you have visited our Sites before. We use cookies to give you the best possible experience on our Sites, by evaluating the use of our Sites and reviewing your browsing and shopping habits, personalizing your website experience, evaluating website activity on our Sites and generally making our Sites easier to use. It is possible to switch off cookies by setting your browsers preferences, but to do so you may not be able to utilize or activate all of the functions and services of our Sites.
Your rights
You have the right to:
- check whether we hold any of your Personal Data;
- access your Personal Data held by us;
- require us to correct any Personal Data which is inaccurate;
- ascertain our policies and practices (from time to time) in relation to Personal Data and the type of Personal Data held by us;
- opt out from receiving direct marketing materials from us at any time.
Upon written request to [email protected], you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to that Personal Information. We provide an opportunity for individuals to challenge the accuracy and completeness of their Personal Information and have it amended as appropriate.
Privacy Policy Changes
Ceylonging reserves the right to modify this privacy statement at any time, so please review it periodically. We’ll communicate changes by posting a notice on the site. If we make material changes to this policy you will be notified by email.
Contact us
Accountability with respect to your Personal Information is important to us. In the event that you have any questions (including how Personal Information is managed by Ceylonging), complaints or concerns about this Privacy Policy, or if you have reason to believe that we may have failed to adhere to it, please contact us by sending an email. Questions regarding your rights and responsibilities under this Privacy Policy can be directed to our privacy officer at [email protected].